FAQ’s (Frequently Asked Questions)
General Questions
What are your hours of business?
Evergreen Tool Company operates Monday through Friday 8:00 am to 5:00 pm Central Standard Time. We are closed on most US holidays.
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Does Evergreen Tool accept credit cards for orders? Evergreen Tool accepts Visa and MasterCard. |
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How will my order be shipped?
We offer various shipping options, including UPS, US Postal Service and through international freight forwarders. Next-day shipment is available if ordered by 2:00 pm Central Standard Time.
Can I buy Evergreen Tool products direct?
Yes, Evergreen Tool Company offers most items direct in the USA and Canada. Independent distributors are utilized in many countries.
Product Questions
Can I use my own drill with the system?
Yes, but several criteria must be met to keep optimum performance. The drill speed should not exceed 1200 RPM. The drill needs a boss to mount the speed reducer. Adapter rings are available from Evergreen Tool Company to fit a wide variety of drills. Visit our product page or contact us to learn more about using your own drills.
How many holes can I expect from a cutter?
The life of a cutter will vary depending upon the material being cut and the individual operator. Our customers tell us they usually can get from 75 to 150 holes drilled in 18 gauge stainless steel – nearly ten to twenty times that of regular hole saws.
What if I have a special application?
Evergreen Tool prides itself on tackling unique applications with sensible solutions. Call us if you have special applications.
How thick of material can I cut?
For optimal use we recommend Evergreen Holecutters be used for materials up to 1/4 inch (6.5mm) thick.
How can I order replacement parts?
Replacement cutters, drills, and accessories can be ordered by contacting our sales office or by visiting the Repair Parts section of our website. For service on your speed reducer contact our office.
Are parts kept in stock?
We maintain a large inventory to accommodate most size orders.
Are larger diameter cutters available?
In most cases yes, contact Evergreen Tool with your needs.
Can I use my existing hole saws with your speed reducer?
Yes, we offer accessories to adapt our tool to other hole saws. Contact us for more details.
Are your seals UL listed?
All Evergreen Quik-Seal®, Compression Seal, and Quik-Patch® fittings are tested and listed with Underwriters Laboratories (UL) and are compatible with UL listed fire suppression systems. The fittings conform to the National Fire Protection Association NFPA Standard No. 96, 17 and 17A for Kitchen Ventilation Systems.
What pipe, tube and EMT conduit sizes can the fittings accommodate?
Quik-Seals® and Quik-Patches® can accommodate pipe ranging from 1/4 inch (6.35 mm) to 1 1/2 inch (38 mm). Compression seals handle from 1/4-inch (6.35 mm) tube through 1-inch (25.4 mm) pipe and 1/2 inch (12.52 mm) EMT conduit. Refer to the Seals and Patches brochure for more details.
What if I have a special application?
Evergreen Tool prides itself on tackling unique applications with sensible solutions. Call us if you have special applications.
Are parts kept in stock?
We maintain a large inventory to accommodate most size orders.
Can I use my own drill with the DRILLMATE and VAC-FORCE 2000?
Yes, DRILLMATE will accommodate most pneumatic, electric or battery-operated drills with diameters of 1.7 or 1.8 inches (43 mm and 46 mm). VAC-FORCE 2000 will work with most brands of pneumatic drills.
How much air pressure is required to run the VAC-FORCE 2000?
The VAC-FORCE 2000 requires 95 to 100 PSI (650 to 690 kPa) of air pressure.
What if I have a special application?
Evergreen Tool prides itself on tackling unique applications with sensible solutions. We have vast experience helping customers with peculiar drilling opportunities. Call us if you have special application requirements.
How can the DRILLMATE be used with round pipe?
We offer an optional V-block ideal for handling round materials. The V-block is included with the DRILLMATE package.
Can the DRILLMATE be used on sprinkler installations?
Yes, DRILLMATE is an ideal way of assuring perfect holes in sprinkler systems.
VAC-FORCE 2000 Product Questions
What materials will the Vac-Force work on?
The Vac-Force 2000 will work on both porous and some non-porous materials including aluminum, stainless steel, wood, concrete, dry wall and glass.
Can the Vac-Force 2000 be used on pipe or tube?
Yes, by using the optional Pipe-Vac 2000 with the Vac-Force you can drill accurate holes in pipe down to 6 inch diameter and as large a diameter as the safety strap will handle.
Although I have a magnetic drill press, I sometimes encounter non-magnetic surfaces, how can I use my magnetic drill press on those surfaces?
The Vac-Pad is an inexpensive way to use your magnetic drill press on non-magnetic surfaces. Connect your magnetic drill press to our Vac-Pad and allow the Vac-Pad to adhere to the non-magnetic surface.
How do I keep the cutting surface of the Vac-Force 2000 properly lubricated?
Lubricating the cutting zone is a key to improving the life of the holecutters. The optional Vac-Force Lubricator connects to your Vac-Force to give you lubrication when you need it at the point of drilling.
How can I order replacement parts?
Replacement cutters, drills, and accessories can be ordered by contacting our sales office or by visiting the Repair Parts section of our website. For service on your speed reducer contact our office.
Are parts kept in stock?
We maintain a large inventory to accommodate most size orders.
What if I have a special application?
Evergreen Tool prides itself on tackling unique applications with sensible solutions. Call us if you have special applications.
How can I order replacement parts?
Replacement cutters, drills, and accessories can be ordered by contacting our sales office or by visiting the Repair Parts section of our website. For service on your speed reducer contact our office.
Are parts kept in stock?
We maintain a large inventory to accommodate most size orders.
What if I have a special application?
Evergreen Tool prides itself on tackling unique applications with sensible solutions. Call us if you have special applications.